Manual Dispatching from the IaR ECC Portal

The manual incident dispatching tool provides users the ability to create and update incidents directly within IamResponding via the web dashboard, mobile apps, and ECC portal.

Web Dashboard

Create and update incidents directly from the IaR website dashboard.

Quick and easy navigation and operation.  (Check out:  Create an Incident)

Mobile Apps

Create and update incidents from any location through the IaR mobile app.

Easy access and management from the field.  (Check out:  Create an Incident)

ECC Portal

Create and update incidents from the IaR ECC portal to supplement CAD dispatching.

Redundant means of dispatching field responders.  

Benefits & Use Cases

Granting Access to Create and Update Incidents

To use the Create & Update Incident tool, the administrator with master credentials must first grant permission to each user. After logging in with the master credentials, simply select the "Administrative" button at the top of the screen. From there, you can edit each user's profile and grant the necessary permissions.

Create & Update Incidents - ECC Dispatcher Portal

Create Incident

Within the IamResponding dispatch portal, users can quickly and easily navigate to the incident creation page by selecting “Create Incident” at the top of the page.

Each incident created will have an associated event number.

Recipients

Within the incident creation tool, users will need to select the agencies and aliases they’d like to send an incident to.  

Multiple agencies and aliases may be selected at one time.

Note:

• Aliases will correspond with the dispatch notification groups that exist within IamResponding for each agency.
• Field Responders will only receive notifications when an incident has been sent to an alias that they have subscribed to receive notifications for within their member profiles.

Data Fields

Users will be able to enter data for the following fields:

• Incident Type*
  • Select from a prefilled drop-down list.  (Not able to be edited at this time.)
• Incident Subtype
• Priority
• Comments
• Latitude & Longitude*
• Incident Location
• Location or Business Name
• Cross Streets

*Indicates required fields.

Incident Location

Users can identify the incident location using one of the methods below:

• Search for an address using the map search bar.
  • Automatically updates the lat/long & “Incident Location” fields.
• Drag and drop the incident marker pin to the correct incident location on the map.
  • Automatically updates the lat/long & “Incident Location” fields.
• Enter latitude and longitude coordinates.
  • Automatically updates the incident marker pin.

The “Incident Location” field is the address that will be displayed for field responders within IaR.  When adjusted, the mapped address will remain the same.

Create Incident

Upon entering the required fields, users will need to select “Create Incident” at the bottom of the page.  

IaR will then instantly push the incident to field responders.*

Field Responders will see these incidents displayed in a structured format, with each field being identified and separated.  Similar to CAD incidents, incident data will also be visible within the ECC dispatcher portal.

*Responders will not receive a notification unless they have subscribed to the incident notification group within their member profile which corresponds with the recipient group selected within the incident.

Update Incident

Within the IamResponding dispatch portal, users can quickly and easily navigate to update an incident.

To select an incident to update:

• Select “Self Dispatches” at the top of the page.
• Search for the desired incident to update.
• Select “Update” at the right side of the page.

Within the “Update Incident” page, users will see all current incident information.  Within this window, users can:

• Add agencies and aliases to send the incident to
• Update any existing fields
• Update the incident location
• Add new comments
• Update the incident status
  • “Open” or “Closed”

Once the user selects “Update Incident” at the bottom of the page, any changes will be reflected in real time within IaR and visible to field responders.

FAQ

How do I enable this for my agency?

If you would like to enable manual dispatching within your agency, please contact us at iar-dispatch@rapidsos.com. 

Who will be able to create and update incidents?

Users will need to have the permission, “Permitted to send internal text/email/push notification messages”, enabled within their member profiles prior to being able to create or update incidents.

If your ECC is utilizing an IamResponding Dispatcher Portal, they will also be able to create and update incidents for your agency.

Will I be able to see who sent an incident?

Yes, users can view who created and sent an incident by viewing the “Dispatch Messages” report within the administrative functions page on the website.

At the very end of the message users will see a field for “CreatedAt”, and “CreatedBy”.

Will I be able to see who made updates to an incident?

Currently there is no functionality to view users who have made updates to an incident.  This feature will be added at a later date.

What happens when incident status changes from “Open” to “Closed”?

The current status of the incident will be displayed under “Incident Details” when viewing an incident.

When an incident has been closed, the CAD incident will display “Incident Closed” under the nature and address on the web dashboard, and within the incident list in the mobile apps.

Additionally, if users have configured their system to export incident data to ESO, this will be done at the close of an incident.

Who will receive notifications when an incident has been sent?

Users will only receive incident notifications when they have subscribed to the recipient group within their member profile that an incident is being sent to.

Can I create and send an incident to a specific individual, apparatus, or messaging group?

Incident may only be sent to dispatch groups that have been created within an IamResponding system.  Currently, incidents may not be sent to specific individuals, apparatus, or messaging groups.

If you would like to add additional dispatch groups to your IaR system, please contact iar-dispatch@rapidsos.com.  

Can I create and send an incident to my mutual aid agencies?

Field responders may only send incidents to dispatch groups that exist within their own IamResponding system.  Creating and sending incidents to mutual aid IaR systems is not currently available.

When logged into the ECC dispatcher portal, users may create and send incidents to any field agency that has been linked to the ECC portal.

Can I delete an incident once it has been created?

Similar to CAD incidents, manually created incidents are not able to be deleted.

Can I create an incident when signed in as an apparatus?

Currently incidents cannot be created when signed in as an apparatus.

Is there an event number assigned to each incident?

Yes, each incident will have a unique event number assigned once created.  The event number, or “ID”, can be located within the Incident Details section of an incident.

Will dispatch parsing rules apply to manual incidents?

No, any dispatch parsing rules applied for a dispatch group will not apply to manually created incidents.  

Dispatch parsing, including address mapping rules, will not need to be applied for manual incidents as they are sent in a structured format, where each individual field has been identified.

Please contact our team with any further questions.

iar-dispatch@rapidsos.com

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