Dispatch Screen Information – IamResponding

How to Video:

Instructions for the Non-Emergent Regional Notices feature are available by clicking here.

Instructions for the mapping feature are available by clicking here.

Contents:

1. Technical Support

2. Internet Browsers

3. Pop-Up Blockers

4. Monitor Resolution

5. Master User Name and Password

6. Logging into the System

7. Overview of your Center’s Home Page

8. Responder System

9. Scheduling System

10a. IamResponding Auto Login for Windows

10b. IamResponding Auto Login for Raspberry Pi

1. TECHNICAL SUPPORT

For technical support, please notify your center's designated system administrator(s), and they will then email our support team at Support@EmergencySMC.com. In the unlikely event that you encounter any error messages while using this system, it would be helpful if you could capture a screen shot of the error message and arrange to have that emailed to the support team.

2. INTERNET BROWSERS

We recommend that you use the latest version of either Chrome or Firefox to access and utilize this system. Some of the functions may not work, or may not work correctly, when accessing this system through earlier versions of internet browsers.

Windows

10 (64-bit) or later

Raspberry Pi

Raspberry Pi 4, via IamResponding image file

Web Browser Recommendations

The two latest major stable versions of Firefox (Windows, macOS, Linux).
The two latest major stable versions of Chrome (Windows, macOS, Linux).
The two latest major stable versions of Safari (macOS).
The current version of Microsoft Edge (Windows), excluding IE mode.

3. MASTER USER NAME AND PASSWORD

Your center’s system administrator has been provided with a Master User Name and Master Password. Your center’s Master User Name and Master Password permit access to every function of the system. Your system administrator should keep the Master User Name and Master Password confidential and secure at all times, and should not share those with any other members of your agency.

The Master User Name and Password should ONLY be utilized the first time that your system administrator logs into this system, and when adding additional dispatchers to your system. After logging in for the first time, your system administrator should add himself of herself into the system as a user (see Administrative section below), and should then use his or her own password and user name any subsequent time that he or she logs into the system.

You should keep the Master User Name and Master Password confidential and secure. If other members are permitted to sign into the system using the Master User Name and Master Password, they may be able to access functions that they would not otherwise have permission to access. Also, the system will not be able to correctly determine the identity of any users who log in using the Master User Name and Master Password.

6. LOGGING INTO THE SYSTEM

From the home page (www.iamresponding.com).

If this is the first time that someone from your center is logging into the system, your system administrator should log in using the Master User Name and Master User Password that have been supplied. Please see the above section concerning Master User Names and Passwords for further information about using such information.

If you have already been added to your center’s system as a user, you should only use your own user name and password to log into the system. If you log in using any other member’s user name and password, the system will not be able to correctly determine who you are, or what functions you should be permitted to access. Your user name and password will permit you to access the functions of the system that your administrators have granted you permission to access.

If you are either logging into the system on your own computer, or on a computer that you intend to log off of after you complete your session, then you can check the box beneath the password field to instruct the system to 'remember' who you are throughout your session. Checking this box will enable you to bypass having to re-enter your user name and password as you access additional function of the system during your session.

We do NOT recommend checking the 'remember me' option when you log into the system on a common-use or other public computer. If you do so, and if you then leave that computer without signing off, others will be able to access any functions that you have permission to access, and the system will identify you as the user associated with any functions that are performed.

After logging into the system, you will be directed to your center’s home page.

7. OVERVIEW OF YOUR CENTER’S HOME PAGE

a. Dispatch center name (top center of screen). This is your dispatch center’s name. Please ensure that it is accurate. If it is not, please notify the system administrators, as users cannot edit this feature.

b. Date and time (top right of screen). Ensure the date and time are correct for your time zone. If the are not, please notify the system administrators, as users cannot edit this feature.

c. Select Agency button. When clicked, the “Select Agency” button causes a pop-up window to appear with a list of all of the departments, agencies and teams within your dispatch territory that currently subscribe to IamResponding.com.

When the Select Agency window has been opened, you can select one, several or all of the agencies, which will cause their data to appear on your main screen. To select one or several agencies, simply click on the boxes next to the names of the desired agencies, and then click the Add Subscribers button at the bottom of the Select Agency window. To select all of the available agencies, click on the blue Select hyperlink at the top of the check box column, and then click the Add Subscribers button. After the Add Subscribers button has been clicked, the Select Agency window will close, and the data of the selected agencies will appear on your screen in alphabetical order.

d. Print Screen button. This button is utilized to print the entire main portion of your current screen.

e. Timers button. Use this button to either enable or disable timers. When you select an agency from the Select Agency window, a timer will automatically appear and begin running when that agency’s information appears on your screen. Disabling timers will make these timers disappear; enabling timers will make them reappear. When timers appear, there are stop and reset buttons for each individual timer. If you have your preferences set to auto-display agencies when they are dispatched by you, their timers will automatically start when their agency auto-populates to your screen

f. Preferences button. By clicking this button, you can set various preferences of what data will display on your screen, you can enable audio and visual alerts, and you can configure your system to auto-populate with agencies when they have been dispatched to an incident.

g. Reports button. After clicking on this button, you can select from two different types of reports: Responder Call Report or Sent Notices. The Responder Call Report allows you to run a report of all calls and app notifications made into the IamResponding system by members of any department, agency or team within your dispatch territory. From that report, you will have access to information about every call/app notification made, who made the call, when the call was made, and where the caller was responding to. The Sent Notices report allows you to run a report of all outbound messages sent by your dispatch center through the IamResponding system, including information about who sent the message, when it was sent, who it was sent to, and the text of the message.

h. Administrative button. This function can only be accessed by logging into the system using your center’s master user name and master password. Only your system administrator has access to those. By clicking this button, you will be able to add, edit and delete the names, user names and passwords of individuals who have access to your center’s system. All authorized users should only log into the system using their own user names and passwords.

i. Send Messages button. After clicking this button, you will be able to send text, email and alpha-pager messages to any of the departments, agencies and teams in your dispatch region that use the IamResponding system. Step 1: Type the message that you want to send. Step 2: Select the desired method of delivery. Step 3: Select (a) the agencies that you want the message to go to; and (b) select whether you want the message to go to just the officers/leaders of those agencies, or to all members of the selected agencies. Step 4: Click send, and the message will be sent. A complete record of all messages sent is stored in the system and is accessible by clicking on the Reports button described above.

Please note: There are significant reliability issues associated with the delivery of emergency notifications via email and text message. Such messages are immediately transmitted by the IamResponding system, but must then be transferred through the system infrastructure of recipients’ internet service providers and/or cellular telephone companies.

j. Help button. This button links to the user instructions.

k. Sign Out button. Clicking this button logs you out of the system and

returns you to the home page.

8. RESPONDER SYSTEM

When a dispatch has been issued for a department, agency, or team, the responding members of the dispatched agency will call a fully automated system to report that they are responding, where they are responding to, and the maximum time by which they will reach their destination. Alternately, they can transmit the same information simply by pressing a button on their IaR app. You will not have to answer any of these telephone calls. This information will automatically appear in the Now Responding line which corresponds with the dispatched entity. The information of each responder will appear in the following format:

Responder’s position within the dispatched entity (Responder’s destination; Maximum ETA to destination)

If you select View Names under the Names button, first and last names will also appear.

Please note that the ETA is a maximum ETA. In other words, the responder may well reach his or her destination sooner than the designated time, but expects to reach the designated destination by the time shown on your screen.

The information that appears on your screen about individual responders can only be cleared by the individual departments, agencies and teams. However, after it has been cleared, you can still access this information by clicking on the Reports button that is described above.

9. SCHEDULING SYSTEM

Some entities which use this system will also use this system as a scheduling program for their members. If they are using this system for scheduling, and if they currently have members on duty, information about all members currently on duty will appear in the On Duty line which corresponds to their entity. If an entity has no members currently on duty, an On Duty line will not appear for that entity. If an entity has members currently on duty, an On Duty line will appear for that entity. If there are members currently on duty, their information will appear in the following format:

Responder’s position within the dispatched entity (What the member is on duty for; Member’s current location)