The IamResponding web portal is a powerful extension of the mobile app, serving as the central hub for agency management. While the app is for individual response, the browser login provides the full situational awareness and administrative control needed for station operations.

• Unified Access: Use the exact same credentials from your mobile app to access the system on any web browser.
• Administrative Control: Unlocks the "Command Center" where Master Admins manage rosters, apparatus profiles, and system settings.
• Situational Awareness: Access the Custom Display designed for large station monitors to track real-time incident and responder updates.

1. Navigate: Go to your address bar, type IamResponding.com, and select Login.
2. Agency Name: Enter your agency name.
   This must be entered in ALL CAPITAL LETTERS including any original numbers or spaces.
3. Credentials: Enter your username and password. These are case sensitive; include any symbols or spaces exactly as registered.
4. Administrative Functions: Locate the Select the Menu drop down on the top left-hand side. and select Administration Functions This is the "Command Center" where admins perform the majority of their work, including:
   • Managing members and rosters.
   • Adding or editing apparatus profiles.
   • Managing map markers and system settings.
   • Running detailed reports and sending messages.
5. Navigation Tips: Click your Initials/Avatar (top right) to edit your profile, and use the Help menu (left side) if you need the resource library.

Customizing IamResponding with your agency logo is about more than just looks—it’s about ownership. Adding your branding ensures the platform feels like your agency's own internal tool, building a sense of pride and professional identity for your team.

• Presence: Your logo appears on station display screens and at the top of the mobile app menu.
• Consistency: Provides a visual anchor for responders, whether they are on a station monitor or a smartphone in the field.
• Professionalism: Reinforces the agency's identity during official reports and system-wide communications.

1. Log In: Access IamResponding via Chrome or Firefox.
2. Administrative Functions: Click the Menu (top-left) and select Administrative Functions.
3. Settings: In the left navigation, go to Settings and select Manage Subscriber Logo.
4. Upload: Click to browse for your logo file and click Open.
   (Note: Ignore any stretching in the preview; it will auto-resize once live.)
5. Save: Click Update to save your changes.
6. Refresh: Return to your dashboard and refresh your browser. Mobile users may need to force-close and restart the app.

In this guide, we’re going to walk through four major settings that really define the "personality" of how your agency experiences the platform:

• Automatic Clear Screen: Keeps your "Now Responding" list clean so you aren't looking at names from old calls.
• Automatic Toggle View: Flips station screens from "relax mode" (weather/photos) to a no-nonsense emergency mode the second a call drops.
• Chat Feature: A private, secure WhatsApp-style tool built directly into the app.
• Mapping of Individuals: Enables live responder locations on a map while maintaining member privacy.

1. Automatic Clear Screen

To set this up, head to Settings > Automatic Clear Screen. This keeps your screens fresh by removing names after a set time.

Note: The timer starts only after the responder's designated ETA has passed.

2. Automatic Toggle View

Navigate to Settings > Automatic Toggle View. This controls how station screens react to incoming calls.

• Trigger: Usually set to CAD Dispatch or Two-Tone Detect.
• Return Timer: Volunteer agencies should set this to 1 hour to ensure the screen doesn't flip back before they arrive. Staffed stations typically use 5 minutes.

3. Manage Chat Feature

Found under Settings > Manage Chat Feature. This enables or disables the secure agency messaging system.

Even if enabled globally, you can still restrict which specific members can create or modify chat rooms within their individual Member Profiles.

4. Mapping of Individuals

Located under Settings > Mapping of Individuals. This allows leadership to see live responder and apparatus locations on the map.

This video provides a comprehensive walkthrough of the Live ETA feature. This tool gives your agency a real-time picture of exactly when help is arriving at the station or scene, ensuring the most accurate arrival data during an incident.

What you will learn:

• How to set reference points for Station, Scene, and Custom locations.
• Configuring apparatus profiles to track rigs as accurately as personnel.
• Final audits for member profiles to ensure seamless triggering.

1. Access Admin Settings

Navigate to Menu Administrative Functions Settings Manage Response Statuses.

2. Configure Destinations

Click the three dots next to a status and select Edit Information:

• Station Response: Set Reference Point to Subscriber Location.
• Scene/Field Response: Set Reference Point to Incident Location.
• Fixed Sites (Secondary Stations/Marinas): Use Custom Location to drop a pin.

3. Apparatus and Member Audits

Repeat the process for Apparatus statuses. Finally, go to Members and ensure their Default App Response is NOT set to "Not Selected," or the ETA will not trigger.

If these options are not visible in your dashboard, please contact IAR-support@RapidSOS.com for feature enablement.

This video provides a quick-start guide to adding new members to your IamResponding system. You will learn how to create a profile, set secure credentials, and configure essential dispatch and permission settings to get your team up and running efficiently.

In this video, we will cover:

• Mandatory Requirements: Identifying the essential fields (marked with asterisks) and using tooltips for additional context.
• Credential Security: Understanding password requirements (12+ characters, mixed case, symbols, and numbers) and the importance of valid email addresses for automated onboarding.
• Response Alignment: Syncing default call-in and app response settings to ensure seamless "one-tap" responding.
• Permission Management: Why we recommend a "restricted-start" approach for new members and the importance of assigning an alternate administrator.

Note: The welcome email sent to the member is the only time their initial credentials are automatically distributed. Advise your members to keep this email safe.

Follow these steps to ensure a new member is correctly registered and prepared to respond within the IamResponding platform.

1. Create the Profile

• Navigate to the member management section and select Add a Member.
• Name Fields: Enter the first and last name. (Tip: For station screens, use the station name in both fields.)
• Passwords: If overriding the auto-generated password, it must be 12+ characters with an uppercase, lowercase, symbol, and number. Watch for the red exclamation point indicating a weak password.
• Email: Use a valid address to ensure the member receives their login credentials and mobile app instructions.

2. Set Professional Context

• Membership Category: Select a rank or role so it appears next to the member's name during active incidents.
• Response Settings: Verify that the Default Call-In and Default App Response are identical. This allows the system to recognize they are heading to the station with a single tap in the app.

3. Configure Dispatch Alerts

• Navigate to the Dispatches section.
• Under "Send Me These Dispatches," check the specific boxes for the alerts the member needs (e.g., Fire, Medical, etc.).

4. Manage System Permissions

To maintain security, start entry-level members with limited access. We recommend only checking these two core boxes initially:

• Change Own Schedule: Allows them to manage their own availability.
• Edit Own Profile: Allows them to update their personal contact information.

5. Finalize and Register

• Admin Backup: Ensure at least one other trusted member is assigned as an Alternate Administrator with full access.
• Click Register Member.

Pro Tip: You can always revisit a profile later to elevate permissions or fine-tune granular settings as a member takes on more responsibility.

Now that your core settings are live, it is time to tailor I am Responding to your department's specific rhythm. The more data and configuration you provide, the more value your team receives when the tone drops.

Advanced Features and Customization

• Custom Station Displays: Build a visual dashboard tailored specifically to your department's operational needs and how you operate.
• Shift Scheduling: Manage personnel shifts directly within the application to ensure constant station coverage and clear staffing levels.
• Incident Creation: Manually create incidents for training drills or to initiate your own emergency alerts if CAD is unavailable.
• Internal Resources: Create a central hub of links to external tools so they are quickly available to your team at their fingertips.
• Advanced Mapping: Utilize over 40 different markers to highlight hydrants, hazards, and landing zones.
• Pre-plan Management: Upload building pre-plans and configure geofences for better situational awareness.
• Managing Groups: Organize classes or teams for targeted messaging and scheduling.
• Two-Tone Detect (TTD): A game-changer for agencies using traditional tone systems, allowing you to receive the actual dispatch audio on your phone.
• Live Audio: Access real-time streaming audio of your dispatch communications directly through the platform.

Administrative Delegation: You do not have to manage the system alone. You can add secondary administrators to assist with specific tasks, like updating map markers, without granting them full access to all system settings.