User Profile

You are able to edit your IamResponding Member Profile within the IamResponding App on your device provided your profile has the appropriate permissions.

• Some fields require permissions enabled by your admin to be editable.
• You are not able to edit First Name, Last Name, Username and Password from a mobile device, you must log in using a browser by going to IamResponding.com and using the same credentials as you logged into the app with. 

Display Settings

Theme: Choose between device theme (Will mimic your device theme) or light mode & dark mode which will override your device theme. 

Display Settings

Dashboard Setting: Auto-refresh dashboard every 30 seconds to see responders as they call in to indicate they are Responding.

• Refresh is triggered after clicking refresh once in the Now Responding screen.
• You can enable auto-refresh for 1, 5, or even up to 30 minutes after an incident.

Notification Settings (Override Silent/Vibrate Mode)

Sound on Silent/Vibrate Mode: Allows for audible notifications to override devices settings when a device is on silent

Note: Due to operating system differences, iOS and Android manage these setting differently, this can be done directly within the IamResponding app on Android, whereas on iOS, Critical Alerts must be enabled in the device settings. 

Mapping Settings

• Default Map Zoom: Set default zoom level when mapping in IamResponding mapping (default is 80%).
• Default Map View: Choose between Normal, Satellite, Hybrid, and Terrain.
  • Normal - Standard Roadmap similar to Garmin GPS Devices.
  • Satellite - Satellite Images, No Road Names.
  • Hybrid - Standard Roadmap overlaying Satellite.
  • Terrain - Elevation.
• When Mapping: Select your preferred view, zoom level and display routing.
  • Show Fill Route: Will automatically zoom out to a level to show the entire route on screen.  
  • Zoom in to Destination: Will automatically zoom in to your selected zoom level (Default is 80%)
  • Display Routing: Will display the routing line on the map, regardless of what zoom level.
    
    • Examples: 
      • Drivers may want to show the full route to see WHERE in the district the incident is, VS
      • Leadership may prefer zooming into the destination for situational awareness such as water sources, map markers, preplans, caller location and more. 
• Track Me After I Respond: Track your location for 5 to 30 minutes (with 10-minute reminders) automatically after you hit Respond. 
  • The tracking default is set to 10 minutes after initial installation of the IamResponding App, but users can permanently disable tracking at the device level for all incidents or on a case-by-case basis by selecting ‘Respond/No GPS’ for new incident alerts..

CAD Incident Settings

• Notifications: Enable or disable notifications for incident messages from Dispatch.
  • Handy for vacations or temporary unavailability to prevent alerts. 
• Ringtone: Select custom ringtones, IamResponding installs specific ringtones or you can use a custom one
  • Android users if you are not seeing the IamResponding Ringtones please click here to locate the IamResponding Ringtones on your device
• Ringtone Duration (Android): Choose the Amount of time that can the notification is played. 5 Seconds - 2 Minutes.
• When a New Incident Arrives (Android): Choose between notifications that display over your apps/screen or toast (pop down) notifications.
• Delete Older Than: Option to keep CAD messages for 1, 2, 5, 30, or 60 days.
  • Recommend at minimum every 30-60 days, depending on agency policy and agency call volume
• Voice Language: Choose the type of voice to read incident messages with text-to-speech functionality.
• Auto Play Voice (Android Only): Auto-play incident messages with text-to-speech functionality when a new incident comes in.
• Heart Healthy: Option to have alerts ramp up in volume gradually (instead of full volume instantly).

Digital Alert Settings

In an emergency, critical incident data is automatically pushed to ECCs and field responders through Digital Alerts, without requiring any additional steps from dispatchers. This process allows key information, such as location and incident details, to reach responders in real-time via platforms like the RapidSOS Portal and IamResponding app.

Digital Alerts should be treated as a Pre-Alert for as they are not a Official Dispatch 

• Notifications: Enable or disable notifications for incident messages from Dispatch.
  • Handy for vacations or temporary unavailability to prevent alerts. 

• Ringtone: Select custom ringtones, IamResponding installs specific ringtones or you can use a custom one
  • Android users if you are not seeing the IamResponding Ringtones please click here to locate the IamResponding Ringtones on your device
• Ringtone Duration (Android): Choose the Amount of time that can the notification is played. 5 Seconds - 2 Minutes.

• When a New Incident Arrives (Android): Choose between notifications that display over your apps/screen or toast (pop down) notifications.

Your agency may or may not receive digital alerts, depending on the availability of a digital alert provider in your area. For example, train alerts will only be available if your agency is within a certain distance of a Norfolk Southern Tier One rail line.

Audio Incident Settings

Only applicable if your agency has two-tone-detect configured with required department equipment in place. These are audio alerts/recordings generated from an interface that listens for your agencies dispatch tones and audio. 

• Pre-Incident Notification: Alerts when your pager tones drop, Audio Recording will follow.
• Audio Alert Notification: Alerts when the dispatch recording arrives.
• Ringtone: Select custom ringtones for each, IamResponding installs specific ringtones or you can use a custom one
  • Android users if you are not seeing the IamResponding Ringtones please click here to locate the IamResponding Ringtones on your device
• Delete Older Than: Option to keep CAD messages for 1, 2, 5, 30, or 60 days.
  • Recommend at minimum every 30-60 days, depending on agency policy and agency call volume

• Automatically play Audio Alerts(Android-only): Play audio recordings automatically

Messaging Settings

These are Internal messages sent by leadership, event & shift reminders and apparatus status notifications. Override Do Not Disturb settings apply to internal messaging as well.

• Notification: Enable or disable notifications for internal messages.
  • Handy for vacations or temporary unavailability to prevent alerts

• Ringtone: Select custom ringtones for each, IamResponding installs specific ringtones or you can use a custom one. 
  • Android users if you are not seeing the IamResponding Ringtones please click here to locate the IamResponding Ringtones on your device
  • Most users tend to choose a less intrusive notification tone for Internal Messages based on their administrative nature
• Message Storage: Option to keep Internal messages for 1, 2, 5, 30, or 60 days.
  • Recommend at minimum 30-60 days, depending on agency policy and internal message volume 
• Ringtone Duration (Android): Choose the Amount of time that can the notification is played. 5 Seconds - 2 Minutes.
• When a New Message Arrives (Android): Choose between notifications that display over your apps/screen or toast (pop down) notifications.

Regional Notices Settings

Dispatch, Counties, Metro or Regional Agencies are able to issue County or Agency Wide notifications when they update the Regional Notices Page on their Dispatch Screen for things such as hospital diversions, road closures, flooding, etc.,

• Notification: Enable or disable notifications for updates to Regional Notices.
  • Handy for vacations or temporary unavailability to prevent alerts

• Ringtone: Select custom ringtones for regional notices, IamResponding installs specific ringtones or you can use a custom one. 
  
  • Most users tend to choose a less intrusive notification tone for Internal Messages based on their administrative nature
  • Android users if you are not seeing the IamResponding Ringtones please click here to locate the IamResponding Ringtones on your device

Do Not Disturb Settings
Customize settings to ignore alerts during specific times, dates, sources, or delivery methods.

• Ideal for those who work set schedules (e.g., Monday-Friday) and don’t want alerts during off-hours or those who cannot have alerts doing work hours.
• Filters are available by Source and Delivery Method as well. 

Other Settings

• The Secret List: Enabling the Secrets List will have a link displayed in the app menu for quick access.
  • IamResponding supports the mission of FirefighterCloseCalls.com by emphasizing the importance of firefighter safety and continuous training. Their straight forward approach shares real-life incidents, close calls, and safety lessons to help firefighters refocus on what truly matters: saving lives and preventing injuries. With a commitment to hands-on, aggressive daily training, they aim to ensure no one gets left behind or forgotten. This aligns with the belief that learning from past mistakes is key to keeping firefighters safe on the job.

• Default Page when Opening the IamResponding App: Choose which page Your IamResponding launches to when opening the app.
  This does not apply when responding to an incident from an incident notification
  • Options: 
    • Now Responding List: Launches directly to the Now Responding list.
    • Incident Map: Launches directly to the map view with the last 5 incidents in a carousel where you can select an incident to view full details and map markers
    • Incident List: Launches directly to the historical incidents list. 
    • Most Recent Incident Details: Launches directly to the details of the latest incident
    • Available/Unavailable Settings Page: Quick access to the Add A Quick Shift to update your availability on the Duty Schedule. 
    • Chats Page: Launches directly to the IamResponding Chat within the IamResponding Application
    • Messaging Page: Launches directly to IamResponding Messaging where you can review historical messages and, for those with permission, send one way messages to members.
    • App Menu Page: Launches directly into IamResponding with the app menu popped out for easy navigation.