What is it:
Pre-select how you get mobile alerts – push notification, text message, email and many more – direct from CAD and/or from a live pager audio feed.
IamResponding can provide alerts to our customers in 4 ways.
We recommend that all users take advantage of as many options as they are able to.
The IaR app (Android and Apple Mobile devices)
-The Ringtones can be individually adjusted for CAD Incidents, TTD Alerts and also for each unique agency that is logged into on the app.
Email alerts can be substituted for Text Messages. They also alert on your mobile phone and are very reliable.
-IaR CAD Incident Emails are sent from Messaging@IamResponding.com. Users need to make sure that they are not blocking the alerts we send.
Text Message alerts are what most people think of as a backup to the IaR App. They do work well but are heavily reliant on the customer’s cellular carrier for delivery to the user’s device.
--IaR Text Messages are sent via EMAIL to the customer cellular carrier.
--The carrier then sends the message to the members devices as a Text.
--The carrier determines the address/number that the user gets the Text FROM.
--The carrier could take a long message from IaR and deliver it to the user in segments to accommodate the length or cut the message and only deliver the first X characters to the user's device.
Alpha Pager (like a doctor used to carry) get their information via email.
-The pagers address can be put into the IaR member’s profile.
Where to find it:
Mobile Alerting starts on your IamResponding Profile. Any App/device settings are secondary to what your Profile is set to do.
-Your profile is most readily accessible through our website, but also on your IaR App.
Go to: www.IamResponding.com from your computer of the Web Browser on your phone/tablet.
Helpful links:
Related Video - Redundancy is Good!
Related Video - Notifications
Related Guide - IaR App Help-2023
Related Guide - Mobile Notifications-2023
How-to:
The best place to start with getting set up to receive alerts on your mobile device is by looking at the Mobile Notifications guide and the two videos located in the Helpful Links:
If you are new to an agency that already uses IaR, your fellow members will be a great resource to help you get set up. Find someone with a similar phone (Android/Apple) and try mirroring their settings.
Troubleshooting:
Missed alerts
-Check with other members in your department to definitively identify if they also missed the alert via the SAME method (Text/Email/App). This will help you identify only you are affected, or the entire agency.
This makes a big difference in how IaR Staff will start to look for the solution to the problem.
-Are you using multiple/redundant methods for getting alerts from IamResponding?
If you missed an alert, HOW did you miss it (Text/Email/App)?
Did you get the alert via a different method?
This is important information for IamResponding Staff to have.
Not getting IaR App alerts
-See the IaR App Help guide in the Helpful Links: section above. This will be your first stop with ANY IaR App issue.
Not getting Text/Email alerts
-See if other members of your agency are experiencing the same issue.
For missed Text alerts, do fellow members have the same cellular carrier?
For missed Email alerts, do fellow members have the same email provider/domain?
Not hearing IaR App alerts
-Using the IaR App setting for Sound on Silent/vibrate Mode?
Try turning it off.
Turn all of your device's volumes UP.
Disconnect any Bluetooth devices.
-This image is from the above Helpful Link:, Mobile Notifications guide, Page #16
Fun Tip:
-On your Profile there are FIVE fields where you can input a Text or Email address
(Email Address, Secondary Email Address, Text Message Address, Pager Address, Priority Message Address)
If you have multiple phones, of course you can put the IaR App on multiple devices, but you can also add in the Text Address of additional phones into any of the above listed fields.
If you have multiple email addresses, you can input them into any of the above listed fields to get alerts from IaR.
-Just make sure that you check the appropriate box for the field that you want the IaR Alerts to be sent to.