What is it:
Internal Messaging is when an agency or dispatch account sends out a message from the IaR Website or the IaR App to their associated members. Messages can be sent to individuals, multiple individuals and preprogrammed groups.
Where to find it:
To create Internal Messages, see the How-to: section below.
Helpful links:
Related Video - IaR Website Dispatch Portal - Sending Internal Messages
Related Guide - Mobile Notifications-2023
Related Guide - IaR App Help-2023
How-to:
Messages can be sent via Text, Email, Pager, IaR App.
-IamResponding suggest selecting all of the above.
The SENDER chooses the delivery method (Text, Email, Pager).
-The IaR App is always notified (if notifications are turned on).
Sending Internal Messages is a Permission.
-If you don't see the options/steps outlined below to send a message, your agency's IaR Admins may not have granted you the permission to SEND Internal Messages.
IaR Website
-IaR Website - Administrative Functions - Messages - Send
-IaR Website (Dispatch Portal) - Send Messages button at top of screen
-Step 1: Compose your message.
-Step 2: Choose your delivery method (we suggest all of them).
-Step 3: Select the recipients (individuals and/or groups).
-Step 4: Attach files/documents if needed.
-Step 5: Send (create Template, Schedule for future Delivery) .
Click on the EXECUTE button at the bottom to perform your selected choice from Step 5.
IaR App
-IaR App - Left Side Menu - Messaging
-Step 1: Select the Compose Icon.
-Step 2: Touch the PLUS button to the Right of the TO: field (Select your intended recipients).
-Step 3: Select Pager/Text/Mail buttons (we suggest all of them).
-Step 4: Compose your message.
-Step 5: Activate any of the options or attach files if needed.
-Touch SEND in the upper Right to execute your selected options from Step 5.
Troubleshooting:
Members not getting Group Messages
-On the IamResponding Website go to: Administrative Functions - Manage Groups
Select the specific group in question from the dropdown menu.
Verify that the correct members are (or are not) in the correct groups.
Running Internal Messages Report
On the IamResponding Website go to: Administrative Functions – Reports - Outbound Messages
-Select your desired date range.
-Check for to see the actual addresses messages were sent to
-Click Run Report.
The Outbound Messages Report will show WHEN a message was sent, By WHO, To WHO, and WHAT the message said.
The Outbound Messages Report is purged. We don’t keep records older than 18 months.
When you try to run this report, if it is too much data, it may lock up. Try running a smaller timeframe (Days/Weeks, rather than Months)
Fun Tip:
-Schedule Internal Messages when you have something you need to send, but it’s the ‘wrong’ time of day.
-Use the ability to attach files to pass out meeting minutes, important documents, or fliers about upcoming events.