Disclaimer: These recommendations are based on real-world experiences from agencies using IamResponding (IaR) and are not official endorsements. Each agency’s environment is unique; please determine what works best for your specific operations.
Overview
This article outlines common equipment and setup recommendations for agencies using IamResponding, including personal devices, apparatus-mounted tablets, and station screen configurations. Our goal is to help you select hardware that ensures consistent connectivity and alert delivery during emergency operations.
Personal User Devices
IamResponding works on modern iOS and Android smartphones that meet current app requirements.
iOS: iPhones running the latest supported version of iOS.
Android: Devices with Google Play Services (e.g., Google Pixel, Motorola, or Samsung).
Note: Ensure your device is new enough to support the current app version. ➡️ Current OS Requirements
Apparatus Tablets
For real-time access to calls and mapping in the field, we recommend the following hardware and connectivity strategies:
Connectivity & Hardware
Preferred: iOS or Android tablets with native cellular connectivity (SIM or eSIM). This provides the most consistent access to live mapping and navigation.
Alternative: Tablets connected to a professionally installed mobile Wi-Fi system such as CradlePoint or Starlink
Not Recommended: Wi-Fi-only tablets or those relying solely on consumer mobile hotspots (which may enter "sleep mode" and cause connectivity issues/delays).
Browser-Based Access (Windows/Toughbook's)
While you can access IaR via a web browser on any Windows devices, please note:
Browser mode does not support live mapping, turn-by-turn navigation, or real-time tracking.
Windows-based Android emulators/environments are not currently compatible with the Android application.
Tip: For full functionality, use the dedicated iOS or Android app.
Mounting and Protection
RAM Mounts are the preferred choice across public safety for durability. When selecting protection, consider:
Ruggedized, waterproof protective cases.
Screen protectors.
Hand straps or shoulder slings for use outside the vehicle.
Charging and Power
Ensure devices can charge even when the master switch is off to the apparatus. Options include:
Shoreline power.
"Always-on" 12V outlets.
Tip: Follow manufacturer guidelines for storage to maintain battery health in extreme temperatures.
Station Screens
Station screens provide real-time alerts and maps to keep your team informed at a glance.
Recommended Setup
Avoid: Using built-in Smart TV web browsers. These often suffer from logout issues, power fluctuations, or "sleep" modes.
Best Practice: Use a Raspberry Pi or Windows PC dedicated to the display.
Connection: Connect via HDMI to any standard TV or monitor.
Reliability: A wired Ethernet connection is preferred over Wi-Fi.
Software & Automation
Install the IamResponding Autoloader software. This ensures that after a power loss or restart, the system automatically reopens your Station Screen layout. ➡️ Auto Login Programs
Station Screen User Accounts
Create a unique Station Screen User Account for each display to allow for customized layouts:
Apparatus Bay: Optimized for maps and active calls.
Lounge/Office: Optimized for administrative overviews. ➡️ IaR Website - Station Display
Power Backup
To prevent downtime during power outages or generator changeovers, use an Uninterruptible Power Supply (UPS) for your display device. A small UPS provides enough power for 30+ seconds, covering the gap during most generator switchovers.
Summary Checklist
For Mobile Tablets
[ ] Connectivity: Prioritize cellular connectivity or professional-grade mobile Wi-Fi solutions.
[ ] Protection: Use ruggedized cases and stable mounts.
For Station Screens
[ ] Stability: Use dedicated PC/Pi hardware for station screens (not Smart TVs).
[ ] Automation: Install the Autoloader for automatic recovery.