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Sharing Your Live Audio Feed with Another Agency

Daniel Cheeseman
  • Updated

Sharing Your Live Audio Feed with Another Agency 

If another agency is already streaming a live audio channel, you can have access to that feed without the need for you to have a separate equipment investment. You will need to reach out to that agency to coordinate but to make the process easier here are the steps that need to take place.


⚠️. IMPORTANT NOTE  ⚠️

Both the Host Agency and the End-User Agency must have a separate, active subscription to Live Audio for this integration to work. 
If you would like to learn more about Live Audio for your agency CLICK HERE

 

Instructions for the Equipment Host Agency

 

Step 1: Access Chanel Settings

  1. Through your Go to Administrative Functions > Live Audio > Live Audio Channels.
     

  2. Locate your existing channel, click the three dots (...) next to it, and select Edit.


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Step 2: Channel Details

Ensure that the Description, Radio System Name, and Latitude/Longitude fields are completely filled out.

  • Why this matters: The system requires these geographical and system details to properly facilitate regional sharing with nearby agencies. Ensure your GPS coordinates accurately reflect your general area so other agencies can identify the channel's purpose.

Step 3: Adjust Sharing Preferences

Choose how you want to grant access to the feed.

  • To share broadly (No Addional Steps outside of this Article): Select the option to share with ALL IamResponding agencies that currently have Live Audio in your area. This makes the channel visible to any agency within your immediate geographical radius without requiring mutual aid ID links.
     
  • To share with a specific partner agency (Requires Extra Steps outside the ones outline in this article): Select the option to share with specific agencies. For this to work, both agencies must exchange and enter each other's unique Subscriber IDs under Settings > Dept. ID / Mutual Aid ID's.

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Step 4: Save

  • Click Save Changes.

 

 

Instructions for the End-User Agency

Step 1: Activate Your Subscription

Before you can add a shared channel, you must ensure your agency is subscribed to IamResponding Live Audio.

  1. Complete the digital agreement please reach out to iar-sales@rapidsos.com with you Agency Name & Contact Information to have a sales team member provide you with the correct sign up information

     

  2. Wait for confirmation this feature is typically enabled the same business day but enablement can take up to 1–2 business days. You will receive a confirmation email once it is active.

Step 2: Add the Shared Channel

Once you receive your confirmation email, follow these steps:

  1. Log into your administrator account.
     
  2. Navigate to Admin Functions > Live Audio > Live Audio Channels.
     

  3. Click Add Shared Channel.
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  4. Select the hosted channel from your available regional list and click Save.

 

Step 3: Manage Member Permissions

💡 Note on Permissions: By default, all member profiles will have access to listen to Live Audio.

If you need to restrict access, administrators can toggle listening permissions on or off for specific members by navigating to Admin Functions > Members > Manage Live Audio Permissions.

Step 4: Accessing the Audio

End users can now access the shared Live Audio stream through the IamResponding App at any time by opening the main menu or by tapping the Live Audio Waveform button.
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