If you have members who are no longer with your agency or whose access to incident data should be restricted, you have two primary options:
Option 1: Complete Profile Deletion
- Action: Delete the member's profile entirely.
- Result: All data associated with this member will be permanently removed from your account.
A critical note: Deleting a member profile will also delete ALL associated historical data and statistics. This covers records like incident attendance, calls made, training, scheduling hours, and NFIRS information.
Option 2: Restrict Access and Retain Data
This option allows you to retain the member's data in your system while ensuring they can no longer use IaR. To fully secure the account, we suggest the following steps:
- Restrict System Access: Check the box labeled "Turn off system access" within the member's profile.
- Change Credentials: Update their Username and Password to credentials unknown to the former user.
- Prevent Recovery: Replace their email address with your own (or a nonsensical email address) to prevent the former member from attempting to recover login credentials.
- Remove Contact Information: Delete all existing Contact Information (including Text Message Address and User Email Addresses).
- Disable Dispatch: In the Dispatch Information section of the profile, uncheck/delete all boxes and options.
- Revoke Permissions: Set ALL PERMISSIONS to NO.
- Finalize: Be sure to Update the member profile to save all changes.
In addition to the above, if you wish to retain the associated member data, we recommend temporarily changing the member's last name (e.g., to ZZZ-Last Name).
This action will move their name to the bottom of the member roster, making it easier to identify and exclude them when running reports or exporting report data.
Membership status- On member profiles, there is a Membership Status field for record keeping only. If someone is marked inactive, suspended, terminated, ect this does not affect the user.