To ensure the Support Team can address your issue as quickly and efficiently as possible, we kindly request that you provide specific and accurate information for the following questions. Your detailed responses will be invaluable to our research.
These are things that the Support Team may need to know:
-
Is this a sudden, recent issue or has it been happening for more than 1-2 days?
- If known, please provide the Date/Time the issue started.
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What type of incident alerts aren’t being received?
- CAD Text incidents
- TwoToneDetect (TTD) Audio incident (Are you getting Instance Down Alerts?)
- When (specific Date & Time) was the last alert not received?
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What is the source of the incident?
- Name of the Specific Dispatch Center
- Agency triggered Self-Dispatch
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Who is not getting the alerts?
- Whole county (Critical Issue?)
- Whole department (Critical Issue?)
- Specific member(s)
- Please provide their First and Last Names
- Only yourself? (see below)
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How are the alerts not being received?
- IaR App
- Text Message
If you are only aware of yourself not getting alerts:
Please see consider these alternate articles, as the culprit for not getting alerts is likely to be found/resolved within your Profile Settings, your App Settings or Device Settings.
- iOS Push Notifications
- Android Push Notifications
- IaR App Help This article is a great go-to for ANY IaR App issue