Updating Your Member Profile in the Mobile App

The IamResponding app provides a simple and intuitive way to keep your member profile current. This step-by-step overview will walk you through accessing and editing each section of your profile from your mobile device. Certain fields in your profile can be edited directly, while others are view-only due to permission settings or system restrictions.
Accessing Your Member Profile
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Open the Menu: Tap the menu button in the top left corner of the app.
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Go to Settings: Scroll down and select Settings.
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Important Note: Most settings here are device-specific, except for User Profile, which affects your member account across devices.
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Select User Profile: Tap User Profile (located near the top of the Edit Agency Settings) to access your member information.
Jump To:
Mandatory Fields (View Only)
Certain fields are always view-only, regardless of your permission level. These include:
- First name
- Last name
- Username
- Password
To update these fields, follow these steps:
- Log in to IamResponding using a browser.
- Click your Avatar Image in the top-right corner of the screen.
- Select Edit My Profile to make changes.
This ensures secure management of sensitive information while maintaining ease of access for updates.
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Contact Information
You can update:
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Primary and secondary email addresses
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Text message address (carrier-specific format for SMS alerts)
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Pager address (optional, for additional text-based notifications)
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Phone numbers: Work, home, mobile, and additional contact numbers.
Tap the info icon next to a field for formatting guidelines and additional information Select Edit to open up fields to be edited, Select Save/Done to save changes (Top Right)
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Address Information
- Update your home address, including:
- Street
- City/Town
- State/Province
- ZIP/Postal code
Select Edit to open up fields to be edited, Select Save/Done to save changes (Top Right)
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Membership Information
Depending on your permissions, you can edit:
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Assigned station: Specify which station you’re primarily associated with.
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Call-in response settings:
- Set preferences for responding to calls via phone or app or screen notifications.
- Adjust default response times for alerts.
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Duty Categories and Shifts:
- Define default schedule types.
- Specify default shift lengths .
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Additional Information:
- Date of birth
- Join date
- Retirement date
Avatar Image:
- Upload a selfie or other image to personalize your profile.
Tap the info icon next to a field for formatting guidelines and additional information Select Edit to open up fields to be edited, Select Save/Done to save changes (Top Right)
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Dispatch Preferences
Control how you receive alerts based on agency settings:
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App Notifications: Default for all users.
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Email and SMS Alerts:
- Add primary or secondary email addresses or SMS address as a redundant alert to App Notifications
- Enter a pager address (optional, as a secondary SMS address).
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Priority Address: SMS address For Verizon users only
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Dispatch Groups:
- Choose which dispatch groups you want to receive alerts for (e.g., duty crew, volunteer, or career staff etc, if your agency only has one dispatch group you will only see one option).
- Note: You will still see all dispatch information, even if you opt out of dispatch groups however you will not be alerted
Tap the info icon next to a field for formatting guidelines and additional information Select Edit to open up fields to be edited, Select Save/Done to save changes (Top Right)
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Custom Fields
Agencies can configure custom fields such as:
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Notify Others When I Respond
- Enter up to five email addresses in the Notify Others When I Respond fields.
- When you indicate a response to an incident, these contacts will receive a notification that you are responding to an incident (without incident details).
Select Edit to open up fields to be edited, Select Save/Done to save changes (Top Right)
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Emergency Contact Information
- Update your emergency contact details to ensure accurate records.
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Viewing Permissions: Only authorized personnel can view this information within the app.
Tap the info icon next to a field for formatting guidelines and additional information Select Edit to open up fields to be edited, Select Save/Done to save changes (Top Right)
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Two-Tone Detect
- If your agency uses Two-Tone Detect, you can:
- Subscribe to receive alerts as soon as your radio tones drop and receive audio recordings of the dispatch.
- View available dispatch groups within your agency.
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Note: This feature requires additional equipment and setup by your agency, reach out to your system administrator to see if you are configured to receive Two-Tone Detect Pre-Alerts and Audio Alerts
Select Save/Done to save changes (Top Right)
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System Permissions
- Permissions determine what features you can access, such as:
- Adding map markers.
- Managing agency-wide configurations.
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Note: Permissions are not editable from your mobile device. Contact your system administrator for changes
Tap the info icon next to a field for formatting guidelines and additional information
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