Adding a Member / Member Profile

This video provides a quick-start guide to adding new members to your IamResponding system. You will learn how to create a profile, set secure credentials, and configure essential dispatch and permission settings to get your team up and running efficiently.

In this video, we will cover:

• Mandatory Requirements: Identifying the essential fields (marked with asterisks) and using tooltips for additional context.
• Credential Security: Understanding password requirements (12+ characters, mixed case, symbols, and numbers) and the importance of valid email addresses for automated onboarding.
• Response Alignment: Syncing default call-in and app response settings to ensure seamless "one-tap" responding.
• Permission Management: Why we recommend a "restricted-start" approach for new members and the importance of assigning an alternate administrator.

Note: The welcome email sent to the member is the only time their initial credentials are automatically distributed. Advise your members to keep this email safe.

Follow these steps to ensure a new member is correctly registered and prepared to respond within the IamResponding platform.

1. Create the Profile

• Navigate to the member management section and select Add a Member.
• Name Fields: Enter the first and last name. (Tip: For station screens, use the station name in both fields.)
• Passwords: If overriding the auto-generated password, it must be 12+ characters with an uppercase, lowercase, symbol, and number. Watch for the red exclamation point indicating a weak password.
• Email: Use a valid address to ensure the member receives their login credentials and mobile app instructions.

2. Set Professional Context

• Membership Category: Select a rank or role so it appears next to the member's name during active incidents.
• Response Settings: Verify that the Default Call-In and Default App Response are identical. This allows the system to recognize they are heading to the station with a single tap in the app.

3. Configure Dispatch Alerts

• Navigate to the Dispatches section.
• Under "Send Me These Dispatches," check the specific boxes for the alerts the member needs (e.g., Fire, Medical, etc.).

4. Manage System Permissions

To maintain security, start entry-level members with limited access. We recommend only checking these two core boxes initially:

• Change Own Schedule: Allows them to manage their own availability.
• Edit Own Profile: Allows them to update their personal contact information.

5. Finalize and Register

• Admin Backup: Ensure at least one other trusted member is assigned as an Alternate Administrator with full access.
• Click Register Member.

Pro Tip: You can always revisit a profile later to elevate permissions or fine-tune granular settings as a member takes on more responsibility.

This video provides an in-depth walkthrough of configuring and maintaining member profiles within IamResponding. It covers everything from mandatory contact fields and security settings to advanced notification preferences and administrative permissions to ensure your agency's roster is accurate and functional.

• Notification Preferences: Configure how members receive alerts via the mobile app, email, or Two-Tone Detect, while learning why the mobile app is the most reliable method compared to sunsetting SMS gateways.
• Response Customization: Set up default "Respond Now" destinations and vehicle colors to enable LiveAudio integration and dynamic GPS-based ETA tracking on station screens.
• Administrative & Security Tools: Manage unique identifies like phone numbers for account recovery, assign membership categories for dashboard visibility, and define granular user permissions.

1. Login and Navigation: Log in to IamResponding using Chrome or Firefox. Click the Menu button in the top-left corner, select Administrative Functions, then navigate to Members and click Add a Member.
2. Core Information: Enter the First Name, Last Name, Username, Password, and Primary Email Address. (Note: These are the only mandatory fields required to save a profile).
3. Contact Methods: Add secondary emails or SMS/Pager details if needed. Use the built-in lookup tools for SMS suffixes, but prioritize the mobile app for reliable alerting.
4. Security and Recovery: Enter a unique Telephone Number for the member. (Important: Each number must be unique to a single profile for identity verification and password recovery).
5. Professional Details: Select a Membership Category (e.g., Captain/Paramedic) and an Assigned Station. If your specific station is not listed, contact the IamResponding team to have it added.
6. Response Settings: Configure the On-Screen and In-App Response setting to a specific destination (like "Station" or "Scene"). (Note: Live ETA will not function if this is left as "Not Selected").
7. Administrative Data: Fill out the Member ID, Join Date, and Date of Birth for back-end record keeping and reporting.
8. Visual Identifiers: Choose a Vehicle Color to change the map icon color and upload a Member Avatar for identification on station screens.
9. Alert Subscriptions: In the Send Me These Dispatches section, check the boxes for specific incident types the member should receive.
10. Advanced Features: Configure Two-Tone Detect, LiveAudio, or Digital Alerts based on your agency's hardware and subscription levels.
11. Finalize: Review the Permissions section to assign appropriate access levels, then click Register Member at the bottom of the page.