How to Use the Member Roster Tool

Overview

The Member Roster tool is a powerful administrative function that allows you to access and manage a variety of member information for your agency. This can be used for:

• Accessing a list of contact information for all members.
• Troubleshooting to understand which dispatch groups a member is subscribed to.
• Auditing member permission levels.
• Maintaining accurate member profiles.

Accessing the Member Roster

The Member Roster tool is only accessible from a PC or Mac browser and requires specific administrative permissions.

1. Log in to the IAmResponding website on your computer.
2. In the top-left corner, click the hamburger button (the three horizontal lines).
3. From the menu that appears, select Administrative Functions.
4. In the left-hand navigation pane, scroll down and click Member Roster.

Generating a Member Roster Report

By default, all options are selected, allowing you to pull a comprehensive master list of all information in a member's profile. You can customize the report by selecting only the information you need.

To Get a List of Member Phone Numbers:

1. On the Member Roster page, click Uncheck All.
2. Select the Name checkbox.
3. Select the Mobile Number and Home Telephone Number checkboxes.
4. Scroll to the bottom of the page and click Run Report.
5. The report will display a list of all members with their names and selected phone numbers. You can either print this list directly or click Download to save it as an Excel file for further manipulation.

To Troubleshoot Dispatch Group Assignments:

1. On the Member Roster page, click Uncheck All.
2. Select the Name checkbox.
3. Select the Receives These Dispatches checkbox.
4. Scroll to the bottom of the page and click Run Report.
5. The report will show which dispatch groups each member is assigned to and receiving. This is useful for addressing member complaints about not receiving certain dispatches.

To View Default App/Computer Responses:

Note: If a member responds but a location is not displayed, it may be because they do not have a default app response selected in their member profile. This can also affect Live ETA functionality.

1. On the Member Roster page, click Uncheck All.
2. Select the Name checkbox.
3. Select the Default Computer/App Response checkbox.
4. Scroll to the bottom of the page and click Run Report.
5. This report will list each member's default response, allowing you to easily identify and correct profiles that are missing this information.

To Audit Member Permission Levels:

1. On the Member Roster page, do not click Uncheck All. Keep all boxes selected.
2. Scroll to the bottom of the page and click Run Report.
3. The report will display all permission levels for each member, allowing you to perform a complete audit of your agency's member profiles at any time.

The Member Roster is an invaluable tool for maintaining accurate member profiles and can save a significant amount of time by allowing you to target specific data fields for troubleshooting and auditing.