Forgot Username or Password | Can't log in

This article provides a guide for users who are having trouble logging in to their IamResponding (IaR) account. It explains that login credentials are case-sensitive and offers two main options for recovering them: users can recover their credentials themselves through the IaR website or app by using the "Can't Sign In?" or "Forgot your credentials" links, or they can have an IaR Admin from their department resend the credentials. The article also provides a step-by-step guide for credential recovery on both the IaR app and the website.

Accessing the IaR App on a New Device

To use the IaR App on your new phone or tablet, simply download the latest version from your device's app store. You can use your existing credentials to log in.

Recovering Your IaR Login Information

If you're having trouble logging into your account, remember that your login name, username, and password are all case-sensitive. You must enter them with the correct combination of lowercase and uppercase letters.

If you are not certain about your login credentials, please follow these steps when convenient for you:

• On the website login page, click the Can't Sign In? button.
• On the IaR App login page, use the Forgot your credentials link.

This will only work if your email address is accurately included in your profile.

You may get an error that says, "Token invalid", if the Credential Recovery Email has timed-out. Please repeat the Credential Recovery process.  Ensure that you are going to the most-recent email that you may have received.

You may receive an error that says that your login has been, "Blocked for 15 minutes".  The best way to solve this is to have one of your agency's in-house IaR Admins manually change your USERNAME & your PASSWORD, and then provide the credentials to you directly. 

If you still need assistance after following this process, please reach out to one of your agency's in-house IamResponding Admins.

• IaR Staff are not permitted to provide credentials over the telephone or through email.
• If you are the sole IaR Admin for your agency, please contact our Support Team and let them know that you are the only IaR Admin within your agency's account. We can work with you to recover your credentials.

Important Note for Apparatus Credentials

Apparatus credentials are only compatible with the IaR App on Android and iOS devices. They will not work on other operating systems, such as Windows.

How to Recover Your Credentials from the App

Step 1: Visit the IaR App Login Screen Open the IaR mobile app and select "Login (current users)" Click on "Can't Sign In" or "Forgot Your Credentials".

Step 2: Enter your email Enter the email address associated with your IaR account. Accept the use of Cookies. Follow the instructions provided to reset your credentials and regain access

Step 3: Check your email If the email is associated with an IaR account you will receive an email to the email address provided with a subject name IAmResponding.com Password Recovery

How to Recover Your Credentials from the Web

Step 1: Visit the IaR Website Open the IaR Website here  Accept Cookies. For additional assistance with Cookies and Popups please check out the following article.

Step 2: Visit the IaR Web Login Screen Select Login from the top right.

Step 3: Visit the IaR Web Login Screen Open the IaR  Select "Can't sign in?"

Step 4: Enter your email Enter the email address associated with your IaR account. Follow the instructions provided to reset your credentials and regain access

After you are logged in, you may want to take a look at the Mobile Device Notifications Guide.

How to Change Your Username and/or Password

Follow these steps to change your username and/or password.

1. Log in to the web version of IaR.
2. Tap the "circle with your initials" icon to access your Member Profile.
3. Update your username and/or password.
4. Tap Update at the bottom of the profile to save your changes.

Note: If you do not have the necessary permission level to manage your profile, please contact your administrator. If you are unsure who your in-house administrator is, please ask your chief or other members.