If you are having trouble adding a new member, here are the steps to troubleshoot and resolve this issue:
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Check for Errors:
- After attempting to register the member, check the top of the member profile page for any errors displayed in red font.
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Common Causes of Errors:
- Text Message Address: Ensure that a valid text message address is included for dispatch or TTD notifications when text is added as a delivery option.
- ID Number: Provide an ID number (a simple four-number combination like 1234) when granting permissions to use NIFRS.
- The first five fields are mandatory.
- Email addresses can not be used by more than one member.
- If the member phone number was used in another agency, please use another phone number if an error is occuring. The number placed in any phone number field is identified with the call-in system per one agency.
For further assistance, you can refer to the Adding Members: Your Member Roster Checklist
If I can assist further, reply with details and we’ll investigate right away.