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Regional Live Audio Setup & Access

Daniel Cheeseman
  • Updated

Regional Live Audio Setup & Access 

Purpose: This guide outlines the necessary front-end configuration steps to enable and access the regional shared audio channel(s). 

Please note you are required to have the necessary configuration in place from The IamResponding Team before proceeding on these steps including Live Audio being enabled for each agency.

 

Part 1: Configuring the Regional “Hub” Account

Once the capability of Live Audio has been enabled for your agencies. Please log in to system that will be hosting the equipment and follow these steps to create and share the audio channel(s), This often times will be a dedicated Regional Configuration Hub System not tied to a specific agency which may be formally known as "Regional TwoToneDetect"

  1. Create the Live Audio Channel(s): Follow the steps in the IamResponding knowledge base article:

    Live Audio Set Up

 When you reach Step 3 (Setting up Sharing), select one of the following options:


 

  • Share with specific IamResponding Agencies (Regional Only): This requires receiving agencies to have the mutual aid ID input into their system for the Regional Configuration Hub System

OR

  • Share with ALL IamResponding Agencies (Open/All): This opens the channel to any IAR user that has Live Audio within a geographical radius. This bypasses the need for receiving agencies to complete the Mutual Aid setup.
     
  1. Save the channel configuration and continue with the Live Audio Setup guide to install and configure the API and software on your equipment 
     

Part 2: Configuring the Agency Accounts

Once you have completed all steps in Part One including the Live Audio Set up guide, you are ready add the respective channel(s) to the Agency Accounts

Step 1: Add the Shared Channel(s)

  1. Log into the agency's account.
  2. Navigate to the Live Audio setup area (Admin Functions>Live Audio>Live Audio Channels).

  3. Select Add Shared Channel (Do NOT click "Create New Channel").

  4. You will be brought to a page where you can see the available shared channels to stream.

     

  5. Select the channel(s) you want to stream.

  6. Click Save. Live Audio will now be available to your agency.

 

Step 2: Verify Member Access

  1. Go to Admin Functions > Members > Manage Live Audio Permissions.
  2. Select the newly added audio channel.

  3. Choose which members should have access to listen in the app.

  4. Click Save.

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