Welcome to our support page.
If you are experiencing a critical system issue requiring immediate action, such as a verified malfunction of the IaR system or network impacting multiple users, a time-sensitive legal or security inquiry needing attention before the next business day, or a current failure where dispatches are not being received by an entire department or region, please use the form below to alert our On-Call Support Staff.
For all other inquiries, our team will be happy to assist you during our next business day.
Critical Issue Reporting - Requires Immediate Action:
| High Priority Issues | Description |
| IaR System/Network Malfunction | Verified inaccessibility or malfunction of the IaR website or app, likely impacting multiple users/agencies. |
| Time-Sensitive Legal/Security Inquiries | Legal or security questions requiring attention before the next business day. Please provide all relevant details. |
| Department/Regional Dispatch Failure | Current issue where dispatches are not being received by an entire department or region. Please specify if this is a new and ongoing problem or a past incident. |
All other issues will be addressed during our next business day.
Please remember that your agency's in-house IaR Admins can assist you with most issues that don't fit into the above criteria.
We also have a searchable Knowledge Center that may be able assist you in locating the answer to your question. Please try various different Key-Words in your search to aid you in locating the correct Help Articles.
Only if your issue is meets the above criteria, please complete this form to alert our On-Call Support Staff.