-FAQs

Please take a moment to read through these topic headings.

You will likely find the answer to our most common questions.

IF YOU ARE HAVING DIFFICULTY LOGGING INTO YOUR ACCOUNT:

• The log-in fields for agency log-in name, username and password are case-sensitive, and MUST be entered with the correct combination of lower-case and upper-case letters.
• If you are not certain about your correct log-in credentials, there are 2 ways to recover your credentials:  

(1) Please try the, Can't Sign In? button on the website log in page, and the Forgot your credentials link on the IaR App log in page. 

(2) your credentials can be re-sent to you by having an IaR Admin member of your department do the following:

• • log into your system online
  • go to the Administrative Functions page
  • then point to the Manage Members function
  • select Re-send Log-in Credentials.
  • They can then select you from the list, and have your credentials re-sent to you, as long as you also have your email address entered within your profile.

Cookies and PopUps on the IamResponding Website

• Please download and use a current version of Google Chrome, Microsoft Edge, Firefox or Safari.
• Internet Explorer is not compatible with IamResponding
• If you have pop-ups blocked, those need to be enabled for our site.

• You must ALLOW COOKIES along the banner at the bottom of the Webpage. 
  • Click the red ACCEPT button, in the lower Right Corner.  (Shown in the image below)
    • If you don't see this banner, clear you Browser's Cache, Cookies and History.  Then reload the Website.

IF YOU WANT TO CHANGE YOUR OWN USERNAME, PASSWORD, OR CHANGE PROFILE SETTINGS:

*If you do not have permission to edit your own profile, your local system administrator can do this for you.

• Go into the IamResponding website.
  • On the main Dashboard, click on the Circle in the upper Right Corner.
  • Select the option to EDIT MY PROFILE  (Shown in the image below)
  • Once on your profile:
    
    • click on the field that you want to edit, change it to something new
    • click "Update" at the bottom of the page.

CONCERNS OF NOT RECEIVING INCIDENT NOTIFICATIONS VIA THE APP, TEXT AND/OR EMAIL:

*If you do not have permission to edit your own profile, your local system administrator can do this for you.

• Please check a few specific settings.  
  • First, go to your member profile via a computer or the IaR App.  
    • Once on your profile:
    • In the "Dispatch Information" section of your profile
      • make sure that you have selected to receive the type of dispatches that you want to receive, and that you have selected how you want to have them delivered.  
      • Also check your email and text message addresses to be sure that they are correct.

IF YOUR ISSUES CONCERN THE IAMRESPONDING APP, including APP NOTIFICATIONS:

• Please see the IaR App Help - Guide, to help users self-troubleshoot ANY IamResponding App issue. 
• Follow the steps and “sub-steps” exactly, without jumping around. 

*There are TIPS at the end of each section.

• This is your FIRST stop with ANY App issue, even if the symptom is “not getting Push Alerts”. 

*These videos accompany the IamResponding App Help guide.

IamResponding App Help-Video-Android

IamResponding App Help-Video-Apple

• In the App Help document we reference the Mobile Notifications - Guide (at a specific point in the process), so we have linked it for you as well.  

IF YOUR ISSUE CONCERNS CHANGING THE SETTINGS OF YOUR SYSTEM:

• Scheduling
  • On Duty categories
  • On Duty locations
• Respond Now options

*Please note that these non-urgent updates are typically addressed during normal business hours.

 Mon-Fri, from 6a-6pm (ET).  

IamResponding Auto Login Programs:

IamResponding Auto Login for Windows

IamResponding Auto Login for Raspberry Pi

IamResponding Raspberry Pi Image (Includes TTD + Auto Login)

Forms for importing dispatch information to your IamResponding system:

Dispatch importing form

Do you have a fun tip, or a suggestion of something to add to this article?

Email us at:  Support@EmergencySMC.com, Subject Line:  Attention to Steve, ZD-Article